FAQ
MOOD is a bi-monthly subscription box, which means you'll receive one box every two months. We want to ensure that every single box is beautifully curated which is why we allow two months between boxes.
Boxes are shipped on the 15th of the month (or the 16th if the 15th falls on a Sunday), every second month as we are a bi-monthly subscription box.
UK orders are sent via Royal Mail First Class and usually take 1-2 business days to arrive.
International orders are sent via Royal Mail International Standard and Royal Mail aim to get these to you in 3-5 business days for Europe and 7-10 business days for the rest of the world.
NOTE: If you place your subscription order after the 5th of the month, you will receive the following box, not the current box. This is to allow us enough time to put together the boxes for posting on the 15th of the month. If you're unsure, just drop us a message!
You will receive one box every two months, so it's only fair that you only get billed once every two months too. Your billing date will match the date you signed up, every second month.
Example: You sign up on 6th July you will be billed on your sign up date, then 6th September, 6th November, and so on.
Hell yeah! We want as many people as possible to enjoy the creative vibes MOOD is spreading. Any leftover past boxes are available in the 'shop' section
No doubt! It's crazy important to us that the products we select for the boxes are not tested on animals and cause as little harm as possible to the earth. We do everything in our power to check with suppliers that we only use products that are cruelty free and ethically sourced.
Sure thing! Just login to your account and you can update your address right there.
You can cancel your subscription right inside your account.
SHIPPING SCHEDULE
18th November 2024 - (order by 5th November)
15th January 2025 - (order by 5th January)
15th March 2025 - (order by 5th March)
15th May 2025 - (order by 5th May)
15th July 2025 - (order by 5th July)
15th September 2025 - (order by 5th September)
More dates to follow.
DELIVERY
MOOD is a bi-monthly subscription box, which means you’ll receive one box every two months. We want to ensure that every single box is beautifully curated which is why we allow two months between boxes.
Boxes are shipped on the 15th of the month (or the 16th if the 15th falls on a Sunday), every second month as we are a bi-monthly subscription box.
UK orders are sent via ROYAL MAIL TRACKED 48 and usually take 1-2 business days to arrive.
International orders are sent via Royal Mail International Standard and Royal Mail aim to get these to you in 3-5 business days for Europe and 7-10 days for the rest of the world – although it can sometimes take a little longer.
NOTE: If you place your subscription order after the 5th of the month, you will receive the following box, not the current box. This is to allow us enough time to put together the boxes for posting on the 15th of the month. If you're unsure, just drop us a message!